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Cancellation and Refund policy

In case a refund is requested, the entitlement will be verified first, and then the process will take 10 working days for bank transfers.


Cancelation policy and trainee failure to attend the training programs

Cancelation or postponement of the course (48) hours prior to the session:

  • Trainee or entity may cancel or postpone the course at least (48) hours before it is held.
  • Canceling or apologizing shall be electronically documented, otherwise it shall not be considered.
  • Therefore, the paid amount shall not be refunded, but an alternative date may be scheduled in a period that does not exceed a calendar year from the payment date.

Cancelation or postponement of the course (24) hours prior to the session:

  • An amount of 50 % shall be deducted from the fees of the program in case the cancelation or postponement is made at least (24) hours before the course is held.
  • Canceling or apologizing shall be electronically documented, otherwise it shall not be considered.
  • Therefore, the paid amount shall not be refunded, but an alternative date may be scheduled for the course after paying the remaining fees in a period that does not exceed a calendar year from the payment date.
  • Exceptions are made in force majeure; this shall be assessed by the Department of Academic Affairs and Training.

Failure to attend or non-cancelation of the course (24) hours prior to the session:

  • Trainee or entity may not recover the registration fees or reschedule the course if failed to attend and failed to electronically document the cancelation at least (24) hours before the course is held.
  • Exceptions are made in force majeure; this shall be assessed by the Department of Academic Affairs and Training.

Cancelation of the course by the Saudi Red Crescent Authority:

  • Keep the amount as a balance in the wallet to be used during the financial year (2023).
  • The amount will be refunded to the bank account from which it was paid before the end of the December financial year on the 15th.